NewVoices AI – Terms of Service

Last updated: December 9, 2025

These Terms of Service govern access to and use of the NewVoices AI services operated by L.D.R.S GROUP LTD, company number 515596922 (“NewVoices”, “we”, “us”, “our”).
By accessing the website at newvoices.ai or any related site (the “Site”) or by using any NewVoices AI services, you agree to be bound by these Terms.
If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity and its affiliates. In that case, “you” and “your” refer to that entity and its affiliates. If you do not have such authority or do not agree to these Terms, you must not use the Services.
If you have a separate written agreement signed by NewVoices that governs your use of the Services (a “Services Agreement”), that Services Agreement will prevail to the extent of any direct conflict with these Terms.

1. Definitions

“Account” means the administrative account and associated user accounts created to access the Services.
“Customer Content” means data, audio, text, recordings, transcripts, messages, prompts, configurations and any other content submitted to or processed by the Services on your behalf.
“End Users” means callers, contacts, customers, leads or other individuals who interact with your NewVoices AI agents or whose data is processed through the Services under your control.
“Services” means the hosted software, AI voice agents, models, dashboards, web application, APIs, integrations, documentation and related features that NewVoices makes available.
“Site” means newvoices.ai and any related informational or marketing websites operated by NewVoices.

2. Description of the Services

NewVoices provides an enterprise platform for AI voice and digital agents that can place and receive calls, interact with End Users, generate and process audio and text, integrate with third party systems and provide monitoring, reporting and administration tools.
The Services may include access to NewVoices generated outputs such as transcripts, summaries, analytics and other materials (“NewVoices Output”), as well as content and data originating from third parties such as telephony providers, customer relationship management systems or other integrated tools (“Third Party Services” and “Third Party Data”).
We may improve, enhance or modify the Services over time. New features may be subject to additional terms.

3. Eligibility and Account registration
You may use the Services only for business purposes and only if you are at least eighteen years old and have full legal capacity to enter into a binding contract.
To use the Services, you must create an Account or be invited as a user under an existing Account. You agree to provide accurate and complete information and to keep it up to date.
You are responsible for all activity that occurs under your Account, for maintaining the confidentiality of your login credentials and for promptly notifying us of any suspected unauthorized access or security incident relating to your Account.
We may refuse, suspend or terminate Accounts if we believe that these Terms have been or are likely to be violated.

4. License to use the Services

Subject to these Terms, any applicable Services Agreement and timely payment of all applicable fees, NewVoices grants you a limited, revocable, non exclusive, non transferable, non sublicensable right to access and use the Services for your internal business purposes during the applicable subscription term.
The Services are licensed, not sold. All rights not expressly granted are reserved by NewVoices and its licensors.
You may allow your employees and, where your plan or Services Agreement permits, your contractors and affiliates to use the Services as authorized users under your Account. You are responsible for their compliance with these Terms.

5. Customer Content

You retain ownership of Customer Content.
You grant NewVoices a non exclusive, worldwide, royalty free license to host, store, copy, transmit, process, display and otherwise use Customer Content solely:
(a) to provide, maintain, secure and support the Services to you and your users;
(b) to prevent or address service, security or technical issues; and
(c) to comply with law, regulation or valid legal process.
You represent and warrant that you have obtained all necessary rights, consents and permissions to provide Customer Content to the Services and to allow NewVoices to process Customer Content as described in these Terms and in the Privacy Policy.
You are solely responsible for the quality, legality and accuracy of Customer Content and for the means by which you acquired Customer Content.

6. Your obligations and compliance with laws

You are responsible for configuring and using the Services in compliance with all applicable laws and regulations, including without limitation:
(a) data protection and privacy laws;
(b) communications and telemarketing laws, such as the Telephone Consumer Protection Act (TCPA) and national do-not-call rules;
(c) call recording and wiretapping laws, including any requirements to notify and obtain consent of call participants;
(d) consumer protection, unfair competition and advertising laws; and
(e) export control and sanctions laws.
You are responsible for obtaining any required consents, notices or approvals from End Users, including consent to receive calls or messages and consent to recording where required by law.
NewVoices does not provide legal advice. You must consult your own legal counsel to ensure that your scripts, call flows, use cases and compliance settings meet legal requirements in the jurisdictions where you and your End Users are located.

7. Acceptable use

You must not:
(a) use the Services in any manner that is unlawful, harmful, deceptive, misleading, defamatory, threatening, harassing or otherwise objectionable;
(b) use the Services to send spam, abusive robocalls, unlawful debt collection calls or any calls that violate applicable telemarketing or consumer protection laws;
(c) attempt to gain unauthorized access to the Services or related systems or networks;
(d) interfere with or disrupt the integrity, security or performance of the Services;
(e) copy, modify, reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or underlying models of the Services, except as permitted by law;
(f) circumvent or attempt to circumvent any security measures, usage limits or rate limits applied to the Services; or
(g) use the Services to develop a competing product or service, or to benchmark or publicly disclose performance, without our prior written consent.
We may monitor usage of the Services to detect violations of these Terms and may suspend or limit access where we reasonably believe a violation has occurred or is likely to occur.

8. Usage limits

Your use of the Services may be subject to quantitative limits stated in an Order Form, Services Agreement or plan description, including limits on number of calls, minutes, messages, users, integrations, storage or API requests.
If you exceed applicable limits, we may require you to upgrade your plan, pay additional fees or reduce your usage. We may throttle or temporarily limit usage to protect the stability of the Services.

9. Fees and payment

If you subscribe to paid Services, fees, billing cycles, payment methods, taxes and other commercial terms are described in your Order Form, online plan selection or Services Agreement.
Unless agreed otherwise in writing:
(a) fees are billed in advance on a monthly or annual basis;
(b) all fees are non refundable except where required by law;
(c) you authorize us or our payment processor to charge your designated payment method for all fees when due;
(d) amounts not paid when due may accrue interest at 1.5 percent per month or the maximum rate permitted by law, whichever is lower;
(e) we may suspend or terminate access to the Services for non payment; and
(f) you are responsible for all taxes, duties and similar charges arising from your purchases, excluding taxes based on our net income.
If you believe an invoice or charge is incorrect, you must notify us in writing at rafi@newvoices.ai within thirty (30) days of the invoice date or charge date, after which the invoice or charge will be deemed accepted.

10. Third party services and data

The Services may rely on, interoperate with, or link to Third Party Services such as telephony carriers, CRM systems, ticketing tools, payment providers and other software.
Third Party Services and Third Party Data are provided by third parties under their own terms and privacy policies. NewVoices does not control and is not responsible for Third Party Services or Third Party Data and does not warrant their availability, security, accuracy or quality.
Your use of Third Party Services is at your own risk. We may modify or discontinue integrations with Third Party Services at any time without liability.

11. Intellectual property

As between you and NewVoices, NewVoices and its licensors own all rights, title and interest in and to the Services, the Site, NewVoices Output (excluding underlying Customer Content), software, models, algorithms, designs, graphics, user interface, documentation and all related intellectual property rights.
Except for the limited license granted in Section 4, these Terms do not grant you any rights in or to the Services or any NewVoices intellectual property.
If you provide feedback, suggestions or ideas about the Services (“Feedback”), NewVoices may use the Feedback for any purpose without restriction or obligation to you. You hereby assign to NewVoices all rights in and to Feedback.

12. Confidentiality

“Confidential Information” means non public information disclosed by one party to the other in connection with the Site or Services that is designated as confidential or that should reasonably be understood to be confidential, including product plans, security information, business information, technology and Customer Content.
Each party will:
(a) use the other party’s Confidential Information only to perform its obligations or exercise its rights under these Terms or a Services Agreement;
(b) protect the other party’s Confidential Information with at least a reasonable degree of care; and
(c) not disclose the other party’s Confidential Information to any third party except to its employees, contractors, advisors and affiliates who need to know it and are bound by confidentiality obligations at least as protective.
Confidential Information does not include information that is or becomes public without breach, was lawfully known to the receiving party before disclosure, is received from a third party without duty of confidentiality, or is independently developed without use of the disclosing party’s Confidential Information.
A party may disclose Confidential Information to the extent required by law or legal process, provided it gives the other party prompt notice (where legally permitted) and cooperates, at the other party’s expense, in any effort to limit the disclosure.

13. Warranties and disclaimers

You represent and warrant that:
(a) you have full power and authority to enter into these Terms;
(b) you own or have obtained all necessary rights in Customer Content and to permit NewVoices to process Customer Content as described in these Terms and the Privacy Policy; and
(c) your use of the Services and Customer Content complies with applicable law and does not infringe any third party rights.
Except as expressly stated in a Services Agreement signed by NewVoices, the Site and the Services are provided on an “as is” and “as available” basis, and we make no warranties of any kind, whether express, implied, statutory or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title or non infringement, or any warranties relating to availability, reliability or accuracy of the Services or NewVoices Output.
NewVoices does not warrant that the Services will be uninterrupted, error free, secure or free of harmful components, or that the Services will meet your requirements or achieve any particular result.

14. Indemnification

You will defend, indemnify and hold harmless NewVoices, its affiliates and their respective directors, officers, employees and contractors from and against any third party claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services or Site in violation of these Terms or applicable law; (b) Customer Content; or (c) any communications, calls or interactions with End Users made through the Services under your control.
We will give you prompt written notice of any claim and reasonable cooperation at your expense. You may not settle any claim that imposes an obligation on, or admits fault by, NewVoices without our prior written consent.

15. Limitation of liability

To the maximum extent permitted by law:
(a) NewVoices will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill or data, even if advised of the possibility of such damages; and
(b) NewVoices total aggregate liability arising out of or relating to the Site, the Services, these Terms and any Services Agreement, whether in contract, tort or otherwise, will not exceed the total fees actually paid by you to NewVoices for the Services during the three (3) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some of the above limitations may not apply. In that case, liability will be limited to the maximum extent permitted by law.

16. Suspension and termination

We may suspend or restrict your access to the Services immediately if:
(a) you are in material breach of these Terms or a Services Agreement;
(b) your use of the Services poses a security risk or could adversely impact the Services or any third party; or
(c) we are required to do so by law or by a governmental or regulatory authority.
Either party may terminate these Terms and any applicable subscription upon written notice if the other party materially breaches these Terms and does not cure the breach within thirty (30) days after receiving written notice, except that breaches relating to non payment or misuse of the Services bmay justify immediate termination.
Upon termination or expiration of your subscription or these Terms:
(a) your right to access the Services will cease;
(b) you must stop using the Services and delete any NewVoices Confidential Information in your possession; and
(c) we may delete or anonymize Customer Content in accordance with our data retention practices and any applicable Services Agreement.
Sections that by their nature should survive termination will survive, including ownership, confidentiality, warranty disclaimers, indemnity, limitations of liability and governing law.

17. Governing law and jurisdiction

These Terms, and any dispute arising out of or relating to them, the Site or the Services, are governed by the laws of the State of Israel, without regard to its conflict of law rules.
The parties consent to the exclusive jurisdiction of the competent courts located in Tel Aviv, Israel, and waive any objection to venue or inconvenient forum, except that NewVoices may seek injunctive or equitable relief in any court of competent jurisdiction.

18. Changes to the Services and these Terms

We may update and improve the Services from time to time, including by adding, modifying or removing features. We will use reasonable efforts not to materially reduce core functionality during a paid subscription term without providing a commercially reasonable alternative.
We may modify these Terms by posting an updated version on the Site and updating the “Last updated” date. For material changes, we may also notify the Account owner by email or in-product notice. Changes take effect upon posting, unless a later effective date is stated.
If you do not agree to the updated Terms, you must stop using the Services. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

19. Miscellaneous

These Terms, together with any applicable Services Agreement, are the entire agreement between you and NewVoices regarding the Site and the Services and supersede any prior agreements or understandings on that subject.
If any provision of these Terms is held invalid or unenforceable, the provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization or sale of all or substantially all of our assets.
No failure or delay by a party in exercising any right or remedy under these Terms will constitute a waiver. No waiver will be effective unless in writing and signed.
There is no agency, partnership, joint venture or employment relationship created between you and NewVoices by these Terms.
Notices to NewVoices must be sent by email to rafi@newvoices.ai and are deemed given when received. We may provide notices to you by email to the address associated with your Account or through the Services.