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Conversation Intelligence

Every conversation. Every word. Fully understood.

NewVoices’s Conversation Intelligence analyzes 100% of voice and chat interactions in real time turning data into action, compliance into certainty, and every call into an opportunity for improvement.
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See how global enterprises like Lenovo, NovaBank, and PayLink use NewVoices to measure accuracy, compliance, and customer satisfaction automatically.

Before NewVoices

  • Only 3–5% of customer conversations ever get reviewed
  • Mistakes slip through
  • Coaching is reactive
  • Compliance risks go unnoticed

With NewVoices AI

  • Every call, message, and interaction is transcribed, analyzed, and scored instantly.
  • You know what’s working, what’s not, and why across every team, region, and customer segment.
  • It’s like having an invisible quality manager monitoring your entire organization, 24/7.

Key capabilities

Real-time transcription

Capture every call or chat with enterprise-grade accuracy in 30+ languages.

Sentiment & emotion detection

Design, customize, and deploy AI agents in minutes. Control tone, behavior, and workflow no coding required.

KPI dashboards

View performance across conversion, containment, and satisfaction with live alerts for deviations.

Compliance monitoring

Track mandatory disclosures, scripts, and legal terms automatically every call, every agent, every time.

Seamless Integrations

Works natively with Salesforce, HubSpot, Zendesk, Genesys, and BI tools like Power BI, Looker, and Snowflake.

Real results

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NewVoices analyzed every inbound and outbound sales call in real time.

  • +45% agent accuracy
  • −40% compliance issues
  • +25% win rate

Implemented AI-based compliance checks for regulated conversations.

  • 100% audit pass rate
  • +35% operational efficiency
  • 0 violations detected

Used sentiment insights to improve communication training.

  • +30% CSAT
  • +20% faster resolution
  • Immediate issue detection
Integrations

Integrations that Enable Insight

Your entire conversation ecosystem — analyzed, optimized, and connected.
Connects seamlessly with:
Performance

Instant insights for coaching, product, and CX

100%

Conversations analyzed

+50%

Improvement in agent performance

45%

Compliance risks

0

Customer satisfaction

Know exactly what happens in every conversation.

Experience the power of NewVoices the AI layer that listens, learns, and helps you improve every customer interaction in real time.
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