NewVoices AI – Privacy Policy

Last updated: December 9, 2025

This Privacy Policy explains how L.D.R.S GROUP LTD, company number 515596922, operating the NewVoices AI platform (“NewVoices”, “we”, “us”, “our”), collects, uses, discloses and protects personal data when you visit our website at newvoices.ai (the “Site”) or use our AI voice agent products and services (the “Services”).

If you do not agree with this Privacy Policy, you should not use the Site or Services.

1. Roles and scope

NewVoices may act as:

(a) a data controller or “business” for personal data of Site visitors, prospects, customer administrators, users and other business contacts; and

 (b) a data processor or “service provider” when we process personal data on behalf of our customers about their End Users, including call recordings, transcripts, metadata and data synchronized from customer systems.

When we act as processor or service provider, our processing of personal data is governed by the agreement with the relevant customer. That customer is responsible for providing appropriate privacy notices to End Users and for complying with applicable data protection laws.

2. Identity and contact details

Controller for the Site and for business contact data:

L.D.R.S GROUP LTD

 Habarzel 38

 Tel Aviv

 Israel

Email for privacy questions and data subject requests: rafi@newvoices.ai

3. Categories of personal data we collect

The personal data we collect depends on how you interact with us and with the Services.

3.1 Site visitors and marketing contacts

When you visit the Site, request a demo, subscribe to communications or otherwise engage with us, we may collect:

(a) contact details such as your name, business email address, phone number, company name, job title and country;

 (b) information related to your request or interest, such as use case, industry and any message you provide;

 (c) technical data such as IP address, browser type and version, device identifiers, operating system, referral URL, pages visited, time and date of visit and approximate location derived from IP; and

 (d) data collected via cookies and similar technologies, as described in our Cookie Policy.

3.2 Customer administrators and users

For customer accounts and user profiles, we may collect:

(a) account information such as name, email address, password or authentication credentials, role, team, and profile settings;

 (b) organization information such as company name, billing address, invoicing contact details and tax identifiers;

 (c) subscription and usage data such as plan type, seats, call volumes, minutes, integrations, and feature usage; and

 (d) security and audit logs such as login timestamps, IP address, and changes to settings or permissions.

Payment card data is typically processed directly by our payment processor and is not stored by us in identifiable form.

3.3 End Users and call participants

Our Services enable customers to configure AI agents that communicate with End Users via telephony and, in some cases, other channels. Depending on how a customer uses the Services and subject to applicable law, we may process:

(a) call metadata such as caller and callee phone numbers, call start and end times, duration, direction, call identifiers, region, routing information and call outcome;

 (b) audio recordings of calls where recording is enabled by the customer and permitted by law;

 (c) transcripts and conversation content such as automatically generated or manually edited transcripts, summaries, tags, dispositions and notes;

 (d) message content and metadata for other supported channels if enabled, such as SMS or chat logs; and

 (e) data synchronized from customer systems (for example CRM, ticketing, billing or marketing tools) such as customer identifiers, contact details, account status, product information and prior interaction history.

In these cases we typically act as processor or service provider and process End User personal data only on documented instructions from the customer.

3.4 Communications and support

When you contact us by email, through forms, via the Services or by phone, we may collect:

(a) your contact details;

 (b) the content of your communications, support tickets and any attachments; and

 (c) recordings or transcripts of support or sales calls where recording is enabled and lawful.

3.5 Sensitive personal data

We do not intentionally collect or require sensitive personal data (such as health information, government ID numbers, payment card numbers, or similar) in order to provide the Services.

We do not market the Services for use with protected health information (PHI) or for clinical medical use. Customers should not use the Services to process PHI or other highly sensitive categories of personal data unless this has been explicitly agreed in writing with NewVoices in a dedicated agreement that includes appropriate safeguards.

4. Sources of personal data

We obtain personal data from the following sources:

(a) directly from you when you provide it, for example through forms on the Site, account registration, in product inputs, or contact with our team;

 (b) from our customers, who submit or synchronize personal data about their End Users, leads or contacts to the Services;

 (c) automatically when you use the Site or Services, through cookies, logs and similar technologies; and

 (d) from third party services, such as telephony carriers, analytics providers, CRM platforms and payment processors, subject to their privacy policies and your settings.

5. Purposes and legal bases for processing

We use personal data for the following purposes:

(a) Providing and operating the Services, including routing and handling calls, generating transcripts and summaries, executing workflows, and delivering outputs and integrations to customers.

 (b) Creating and managing accounts, user profiles and subscriptions; administering billing, collections and customer support.

 (c) Securing, monitoring and maintaining the performance and integrity of the Site and Services, including detecting and preventing fraud, abuse, security incidents and technical issues.

 (d) Analyzing usage, developing and improving the Site and Services, and training support and operations staff (without using Customer Content to train general models for other customers).

 (e) Communicating with you about the Services, such as sending operational emails, updates, security alerts and administrative notices.

 (f) Sending marketing communications about features, offers, content, webinars or events that may be relevant to you, subject to your preferences and applicable law. You can opt out at any time by following the unsubscribe instructions in our communications or by contacting us at rafi@newvoices.ai.

 (g) Complying with legal and regulatory obligations, responding to lawful requests, and enforcing our agreements and policies.

Where laws such as the EU/UK GDPR apply, our legal bases for processing may include:

(a) performance of a contract, for example to provide the Services and manage your account;

 (b) our legitimate interests in operating, securing and improving the Site and Services, and in contacting business users about relevant offerings;

 (c) compliance with legal obligations; and

 (d) your consent, where required by law (for example for certain cookies or marketing communications).

When we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

6. AI, models and use of data

Customer Content includes call recordings, transcripts, prompts, configurations and outputs submitted to or generated by the Services in the course of providing the Services to a customer.

We use Customer Content only to:

(a) provide, maintain, secure and support the Services to the relevant customer;

 (b) prevent or address service or technical issues; and

 (c) comply with legal obligations and enforce our agreements.

We do not use Customer Content to train or improve general purpose machine learning models that are made available to other customers, unless we obtain explicit permission in writing from the customer.

We may use aggregated, de identified or statistical data derived from usage of the Services (for example, total call volumes, average call duration or performance metrics) for our legitimate business purposes, such as capacity planning, product development and analytics. Such data does not identify individuals or customers.

7. Sharing and disclosure of personal data

We do not sell personal data.

We may share personal data in the following limited circumstances:

(a) Service providers. We engage third party service providers to perform services on our behalf, such as cloud hosting, data storage, telephony, monitoring, analytics, email delivery, customer support tools, billing and professional advisors. These providers are permitted to process personal data only as instructed by us and must implement appropriate security measures.

 (b) Customers. When we process personal data as processor or service provider, we share End User personal data with the relevant customer and its authorized users in accordance with the customer’s configuration and agreement with us.

 (c) Corporate transactions. We may disclose personal data in connection with a merger, acquisition, financing, reorganization, sale of assets or similar corporate transaction, subject to appropriate confidentiality protections.

 (d) Legal and regulatory. We may disclose personal data if required to do so by law, regulation, legal process or governmental request, or if we reasonably believe such disclosure is necessary to protect the rights, property or safety of NewVoices, our customers or others, or to enforce our agreements or policies.

 (e) With your consent. We may share personal data with third parties when you have given us your consent or direction to do so.

8. International data transfers

We may store and process personal data in Israel and in other countries where we or our service providers operate.

Israel is recognized by the European Commission as providing an adequate level of protection for personal data. When personal data is transferred from the European Economic Area or the United Kingdom to countries that do not provide an adequate level of protection, we will implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner, and additional measures where required.

You can contact us at rafi@newvoices.ai for more information about the safeguards we use.

9. Data retention

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

(a) provide the Services and manage our relationship with you or your organization;

 (b) comply with legal, tax, accounting and regulatory obligations;

 (c) resolve disputes and enforce our agreements.

Retention periods vary depending on the type of data and context. In general:

(a) account and billing data are retained for the duration of the relationship and a reasonable period thereafter;

 (b) call recordings, transcripts and similar Customer Content are retained according to the configuration chosen by the customer in the Services or as agreed contractually;

 (c) marketing contact data is retained while we have an ongoing relationship with you and for a period afterwards, unless you opt out earlier.

We may retain anonymized or aggregated data that does not identify individuals for longer periods.

When personal data is no longer required, we will delete it or anonymize it in accordance with our data retention policy and applicable law.

10. Cookies and similar technologies

We use cookies and similar technologies on the Site and, in some cases, within the Services to:

(a) enable core functionality;

 (b) remember your preferences;

 (c) improve performance and user experience; and

 (d) measure usage and effectiveness of the Site.

Details about the types of cookies we use, their purposes and how you can control them are provided in our Cookie Policy.

You can control cookies through your browser settings and, where applicable, through our cookie consent tools. Some cookies are essential for the Site and Services to function. If you block or delete them, certain features may not work correctly.

At this time our Site does not respond to browser “Do Not Track” signals.

11. Your rights

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal data:

(a) the right to request access to personal data we hold about you;

 (b) the right to request correction of inaccurate or incomplete personal data;

 (c) the right to request deletion of personal data in certain circumstances;

 (d) the right to request restriction of processing in certain circumstances;

 (e) the right to object to processing based on our legitimate interests, including profiling, and the right to object at any time to processing for direct marketing;

 (f) the right to request data portability for personal data you provided to us, in certain cases; and

 (g) the right to withdraw consent where processing is based on consent.

To exercise your rights, contact us at rafi@newvoices.ai. We may request additional information to verify your identity before responding. If we process your personal data on behalf of a customer, we may direct your request to that customer, who is the controller of your personal data.

Residents of certain jurisdictions may have additional rights under local law. NewVoices does not sell personal information as that term is defined in applicable United States state privacy laws.

You also have the right to lodge a complaint with a data protection authority if you believe that our processing of your personal data infringes applicable law.

12. Security

We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

These measures include access controls, encryption in transit, network security measures and monitoring.

No system can be guaranteed to be completely secure. We cannot guarantee absolute security of data transmitted or stored in connection with the Services. If you believe that your interaction with us is no longer secure, please contact us immediately at rafi@newvoices.ai.

13. Children

The Site and Services are intended for use by business users and are not directed to children. We do not knowingly collect personal data from children. If we become aware that personal data of a child has been collected without appropriate consent, we will take steps to delete it.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. For material changes, we may also provide additional notice, such as by posting a prominent notice on the Site or by emailing account contacts.

Your continued use of the Site or Services after the effective date of an updated Privacy Policy indicates your acceptance of the changes.

15. Contact

If you have any questions, requests or complaints regarding this Privacy Policy or our data practices, you can contact us at: